Frequently Asked Questions

Our practitioners are registered Chinese Medicine practitioners with the Chinese Medicine Board of Australia (AHPRA). They have all completed extensive university medical frameworks, holding tertiary degrees that require over 5 years of full-time academic and clinical study. Most of our practitioners hold a double Bachelor’s degree with Honours in Chinese Medicine and Human Biology from RMIT University. Our practitioners also maintain extensive, ongoing clinical training.

Acupuncture involves the precise, gentle insertion of fine, sterile, single-use needles into specific points along the body’s established pathways. From a conventional neurological perspective, acupuncture stimulates peripheral nerves, which can encourage the central nervous system to release natural biochemicals, such as endorphins. This physiological response can assist in managing local discomfort, relaxing muscular tension, and promoting general mental calm.

Every individual experiences acupuncture differently. While the needles used are extremely fine, you may feel a brief sensation upon insertion. During treatment, it is entirely normal and expected to experience a dull ache, warmth, a heavy sensation, or mild tingling around the points. Please communicate any discomfort directly with your practitioner.

No needles are ever reused. In strict accordance with the regulations set by the Chinese Medicine Board of Australia, we utilize only single-use, medical-grade, pre-sterilized, and individually packaged needles. Immediately following your session, all needles are safely disposed of in an official medical hazardous sharps container.

Acupuncture is recognized as an exceptionally safe therapeutic modality with minimal risks when performed by qualified professionals. All practitioners at our clinic are fully registered with the Chinese Medicine Board of Australia (AHPRA) and have completed extensive, five-year full-time university medical degrees with rigorous ongoing clinical training. Most clients experience no adverse effects whatsoever. Any responses following a session are typically mild and self-limiting, such as temporary localized dull heaviness, mild bruising at the needle sites, or brief post-treatment relaxation. Our clinic adheres to strict medical-grade hygiene protocols to guarantee optimal patient safety at all times.

Yes, when performed by a registered acupuncturist, acupuncture can be a supportive addition during pregnancy. Our focus is providing symptomatic comfort. Traditional Chinese medicine framework may assist in managing mild, pregnancy-related discomforts such as lifestyle fatigue, basic muscle tension, or nausea, always in consultation with your primary obstetric healthcare provider. Make sure to double-check the physical label of any prescribed product to confirm this information.

You may shower normally after an acupuncture session. However, following a cupping treatment, we might advise avoiding swimming, cold showers, or exposure to cold drafts.

Yes, it is best to have a light meal or water before coming into the clinic so you are comfortable during your session. We recommend avoiding heavy amounts of caffeine or alcohol immediately prior to your appointment, as these can temporarily alter your pulse rate and affect our diagnostic assessment.

No, a referral letter from a GP is not required to visit our clinic. You can book an appointment directly with us at any time.

Yes. In addition to acupuncture, our clinic offers Traditional Chinese Herbal Medicine, cupping therapy, auxiliary channel scrubbing (Gua Sha), remedial massage and evidence-informed lifestyle and dietary advice.

Cupping involves creating a localized vacuum inside specialized glass cups placed gently onto the skin’s surface. This therapy helps assist local circulation, relax tight muscle groups, and relieve localized physical tension or musculoskeletal discomfort.

Traditional Chinese Herbal Medicine focuses on supporting systemic health and physiological balance by addressing functional disharmonies. While Chinese herbs are naturally derived, they contain active botanical compounds that must be prescribed responsibly. When evaluated and formulated by a registered Chinese Herbalist, these treatments are customized to the individual’s presentation, minimizing risks and supporting your body’s overall wellness.

Diagnosis and treatment is always based on the individual – two patients may have the same complaint, but will be treated in different ways depending on their presentation.

• Convenience: No cooking or brewing is required. You simply dissolve the powder in warm water, making it easy to take at work or while traveling.
• Precise Dosage: Each batch is standardized and accurately measured, ensuring consistent potency and therapeutic effects.
• Safety & Purity: Our premium powders undergo strict laboratory testing to ensure they are free from heavy metals, pesticides, and contaminants.
• Easier to Consume: Powders generally have a more stable flavor and are much easier to swallow compared to large volumes of bitter herbal liquid.

Paediatric protocols are a well-established branch of traditional practice. We provide modified, gentle modalities including pediatric acupuncture techniques, cupping, or age-appropriate dosages of Chinese herbal medicine tailored for children. Please note that all clients under the age of 16 must be accompanied by a parent or legal guardian at all times during their consultation and treatment.

Your initial consultation and treatment session will take approximately 1 to 1.5 hours, allowing us to thoroughly review your lifestyle history. Standard follow-up appointments take around 1 hour.

Because every individual’s health profile, lifestyle, and symptom severity are unique, it is impossible to guarantee a specific number of sessions to resolve a concern. Chronic or long-standing issues typically require a progressive approach over several weeks, whereas acute muscular tension may respond more quickly. Your practitioner will discuss a tailored management plan during your initial visit.

Absolutely. Traditional Chinese Medicine places a strong, historical emphasis on preventative care and maintaining long-term wellness. Many individuals utilize regular acupuncture or seasonal herbal support to maintain overall vitality, manage everyday stress, and support general health preservation throughout the changing seasons.

Yes. Our practitioners pride themselves on using extremely gentle, non-invasive needle techniques. However, if you experience significant needle anxiety, we can completely customize your care plan using alternative modalities such as Chinese Herbal Medicine, cupping therapy, or gentle scraping techniques instead.

Yes, appointments are highly recommended. To ensure we can accommodate your preferred day and time, please book in advance via our online booking system or by calling the clinic at 03 99727243.

Acupuncture and Chinese medicine are not currently covered under the Australian Medicare bulk-billing system. However, our services are covered by almost all major private health insurance funds (including Medibank, BUPA, Australian Unity, HCF, and GU Health). Depending on your level of extras cover, you may be eligible for a rebate.

Yes, but we generally advise leaving a 30 to 60-minute gap between taking your conventional Western medications and your Chinese herbal formulas to avoid absorption crossover. Our practitioners will never instruct you to stop or alter your prescribed Western medications. Any changes to your primary medical treatments must be discussed directly with your prescribing medical doctor (GP or specialist).